We operate an implied consent policy. This means that we assume that if you visit the website with your browser set to accept cookies that you are happy with their usage. If you are not happy you should not use the site or delete these cookies at the end of your visit.
What are cookies?
Cookies are small text files that are transferred by a website to your browser directory. They help the website identify your browser/device. They perform different tasks on a website, and certain aspects of the website will not function correctly without them. To find out more about cookies visit www.allaboutcookies.org
The cookies used on a website are:
Google Analytics
This gathers information about users, how they found and navigated the site as well as facts about which browsers they have used. The data gathered by this cookie is anonymous and is used to enhance the usability of the website. Further information is available from:http://www.google.com/intl/None/policies/privacy
Session cookies
Session cookies are used to remember you when you log in and also for the shopping cart. Disabling these cookies will stop this functionality working.
Further information about session cookies is available from: http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Privacy Information
Meco Homes, 38 Watson’s Walk, St Albans, AL1 1PD.
Registered company number 12905878.
Meco Homes Ltd has been registered with the ICO since 2021.
DPA reference is A110340.
Data Protection Officer is Daniel Martindale.
As the controller of your data, Meco Homes comply with Data Protection laws in the United Kingdom.
The personal data we collect about you
Personal data collected, used, stored, and transferred by us may include:
- Identity Data including forenames, last name, maiden name, date of birth, gender, marital status, and username or similar identifier.
- Contact Data including home address, email address and telephone numbers.
- Transaction Data including payments made for products and services you have purchased from us.
- Profile and Usage Data including purchases made by you, feedback and survey responses, and how you use our website, products and services.
- Marketing and Communications Data including your preferences in receiving marketing from us and our business partners and your communication preferences.
How do we use your personal data?
We use your personal data in the following circumstances and relying on the following lawful basis for processing:
- To engage with you to discuss your application, lawful basis, legitimate interest.
- To manage our relationship with you, for example updating you with changes to our design and installation of renewable heating systems, contacting you about products that may be of interest to you, date of work changes. Lawful basis, to comply with a legal/regulatory obligation.
- To respond to case enquiries and complaints. Lawful basis, to comply with a legal/regulatory obligation.
- To use data analytics to improve our website, services, marketing and customer relationships/experiences. Lawful basis, our legitimate interest.
Change of purpose
We will only use your personal data for the purposes stated above, unless we reasonably consider that we need to use it for another reason, and it is compatible with the original purpose. Please contact us for an explanation as to how any new processing is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Changes to our Privacy Notice
We keep our Privacy Notice under regular review, and we will place any updates on this web page. This Privacy Notice was last updated on 1st March 2021. Historic versions can be obtained by contacting us.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to only those Meco Homes staff, appointed representatives, advisers, business partners and suppliers who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Who we disclose personal data to?
Your personal data may be shared with third parties for the following purposes:
- With trusted third-party contractors to do work at your property.
- External suppliers for example specialist IT, couriers, surveyors or building supply merchants.
- Where specialist firms are employed by Meco Homes to facilitate support functions, it may be necessary to share your personal information for example an address for a surveyor to attend to complete a renewable heating survey.
- Regulators.
How long is your personal data retained?
We only retain your personal data for as long as necessary. We keep your personal data until the work you have asked us to do is completed to your property and for 2 year after, this so that we can carry out and do follow up heating and energy checks or surveys. This is so we can see if the systems are running to the standard we went from them.
Your rights
You have the right to:
- Request access to your personal data – This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Should you wish to make a Data Subject Access Request, you should put this in writing to us as details on our Statement of Services. We will respond to your request within 30 days.
- Request correction of the personal data – This enables you to have any incomplete or inaccurate data corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data – This enables you to ask us to delete personal data where there is no good reason for us continuing to process it. You can also ask us to delete your personal data where you have successfully objected to the processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. However, we may not always be able to delete the data for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data – Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data – This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party – We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data – However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
How do I contact you?
If you have any questions or complaints relating to how we use your personal data, or if you wish to exercise any of your rights regarding your personal data, please contact us by emailing info@mecohomes.co.uk or by writing to us. We will respond to you as soon as is possible. The length of time will depend on the type and complexity of the request, but you will receive a response no later than one month from the initial request.
What if I am still not satisfied?
If you are not satisfied with how Meco Homes has responded to your enquiry, you have the right to complain to the Information Commissioner’s Office (ICO), who is the regulator for data protection in the United Kingdom.
Information Commissioner
Wycliffe House; Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545745
www.ico.org
Data Protection Policy
Policy Brief & Purpose
Our Meco Homes Data Protection Policy refers to our commitment to treat information of employees, customers, stakeholders and other interested parties with the utmost care and confidentiality.
With this policy, we ensure that we gather, store and handle data fairly, transparently and with respect towards individual rights.
Scope
This policy refers to all parties (employees, job candidates, customers, suppliers etc.) who provide any amount of information to us.
Who is covered under the Data Protection Policy?
Employees of our company and its subsidiaries must follow this policy. Contractors, consultants, partners and any other external entity are also covered. Generally, our policy refers to anyone we collaborate with or acts on our behalf and may need occasional access to data.
Policy Elements
As part of our operations, we need to obtain and process information. This information includes any offline or online data that makes a person identifiable such as names, addresses, usernames and passwords, digital footprints, photographs, social security numbers, financial data, architects plan drawings etc.
Our company collects this information in a transparent way and only with the full cooperation and knowledge of interested parties. Once this information is available to us, the following rules apply.
Our data will be:
- Accurate and kept up to date.
- Collected fairly and for lawful purposes only.
- Processed by the company within its legal and moral boundaries.
- Protected against any unauthorized or illegal access by internal or external parties.
Our data will not be:
- Communicated informally.
- Stored for more than a specified amount of time.
- Transferred to organizations, states or countries that do not have adequate data protection policies.
- Distributed to any party other than the ones agreed upon by the data’s owner (exempting legitimate requests from law enforcement authorities)
In addition to ways of handling the data the company has direct obligations towards people to whom the data belongs. Specifically, we must:
- Let people know which of their data is collected.
- Inform people about how we’ll process their data.
- Inform people about who has access to their information.
- Have provisions in cases of lost, corrupted or compromised data.
- Allow people to request that we modify, erase, reduce or correct data contained in our databases.
Actions
To exercise data protection, we’re committed to:
- Restrict and monitor access to sensitive data.
- Develop transparent data collection procedures.
- Train employees in online privacy and security measures.
- Build secure networks to protect online data from cyberattacks.
- Establish clear procedures for reporting privacy breaches or data misuse.
- Include contract clauses or communicate statements on how we handle data.
- Establish data protection practices (document shredding, secure locks, data encryption, frequent backups, access authorization etc.)
Our data protection provisions will appear on our website.
Disciplinary Consequences
All principles described in this policy must be strictly followed. A breach of data protection guidelines will invoke disciplinary and possibly legal action.