We operate an implied consent policy. This means that we assume that if you visit the website with your browser set to accept cookies that you are happy with their usage. If you are not happy you should not use the site or delete these cookies at the end of your visit.
What are cookies?
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The cookies used on a website are:
This gathers information about users, how they found and navigated the site as well as facts about which browsers they have used. The data gathered by this cookie is anonymous and is used to enhance the usability of the website. Further information is available from:http://www.google.com/intl/None/policies/privacy
Session cookies are used to remember you when you log in and also for the shopping cart. Disabling these cookies will stop this functionality working.
Further information about session cookies is available from: http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Meco Homes, 38 Watson’s Walk, St Albans, AL1 1PD.
Registered company number 12905878.
Meco Homes Ltd has been registered with the ICO since 2021.
DPA reference is A110340.
Data Protection Officer is Daniel Martindale.
As the controller of your data, Meco Homes comply with Data Protection laws in the United Kingdom.
- Identity Data including forenames, last name, maiden name, date of birth, gender, marital status, and username or similar identifier.
- Contact Data including home address, email address and telephone numbers.
- Transaction Data including payments made for products and services you have purchased from us.
- Profile and Usage Data including purchases made by you, feedback and survey responses, and how you use our website, products and services.
- Marketing and Communications Data including your preferences in receiving marketing from us and our business partners and your communication preferences.
- To engage with you to discuss your application, lawful basis, legitimate interest.
- To manage our relationship with you, for example updating you with changes to our design and installation of renewable heating systems, contacting you about products that may be of interest to you, date of work changes. Lawful basis, to comply with a legal/regulatory obligation.
- To respond to case enquiries and complaints. Lawful basis, to comply with a legal/regulatory obligation.
- To use data analytics to improve our website, services, marketing and customer relationships/experiences. Lawful basis, our legitimate interest.
- With trusted third-party contractors to do work at your property.
- External suppliers for example specialist IT, couriers, surveyors or building supply merchants.
- Where specialist firms are employed by Meco Homes to facilitate support functions, it may be necessary to share your personal information for example an address for a surveyor to attend to complete a renewable heating survey.
- Request access to your personal data – This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Should you wish to make a Data Subject Access Request, you should put this in writing to us as details on our Statement of Services. We will respond to your request within 30 days.
- Request correction of the personal data – This enables you to have any incomplete or inaccurate data corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data – This enables you to ask us to delete personal data where there is no good reason for us continuing to process it. You can also ask us to delete your personal data where you have successfully objected to the processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. However, we may not always be able to delete the data for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data – Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data – This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party – We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data – However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Data Protection Policy
Policy Brief & Purpose
Our Meco Homes Data Protection Policy refers to our commitment to treat information of employees, customers, stakeholders and other interested parties with the utmost care and confidentiality.
With this policy, we ensure that we gather, store and handle data fairly, transparently and with respect towards individual rights.
- Accurate and kept up to date.
- Collected fairly and for lawful purposes only.
- Processed by the company within its legal and moral boundaries.
- Protected against any unauthorized or illegal access by internal or external parties.
- Communicated informally.
- Stored for more than a specified amount of time.
- Transferred to organizations, states or countries that do not have adequate data protection policies.
- Distributed to any party other than the ones agreed upon by the data’s owner (exempting legitimate requests from law enforcement authorities)
- Let people know which of their data is collected.
- Inform people about how we’ll process their data.
- Inform people about who has access to their information.
- Have provisions in cases of lost, corrupted or compromised data.
- Allow people to request that we modify, erase, reduce or correct data contained in our databases.
- Restrict and monitor access to sensitive data.
- Develop transparent data collection procedures.
- Train employees in online privacy and security measures.
- Build secure networks to protect online data from cyberattacks.
- Establish clear procedures for reporting privacy breaches or data misuse.
- Include contract clauses or communicate statements on how we handle data.
- Establish data protection practices (document shredding, secure locks, data encryption, frequent backups, access authorization etc.)